About Me

Who Am I?

I’m a driven and collaborative self-starter with years of experience across product, project, and program management bringing new products, features, and campaigns to life from ideation to production release.

Comfortable working on multiple initiatives simultaneously in fast-paced environments with tight deadlines and shifting variables. Happy leading and collaborating in start-up environments, emphasizing strong communication, flexibility, and ownership. Willing to jump in wherever necessary to help achieve collective company goals and best serve clients and stakeholders.

What I do?

Here are some of my skills

Communication

Driving alignment with senior leadership, translating business goals into product strategy.

Product Strategy

Creating and owning product roadmaps and timely execution against quarterly goals.

Analytics

Measuring and analyzing performance metrics to inform decision-making and optimize product.

User Experience

Working with product design to create intuitive and optimized experiences to increase user satisfaction.

Customer Centric

Engaging with customers and implementing feedback loops to keep customers centered in strategy.

Cross-functional Coordination

Leading across engineering, design, product, and sales to build features that drive engagement.

Experience

Work Experience

Product Management at Flexport (Customer Platform) 2021-2024

Spearheaded the formation and management of a new engineering team amidst organizational changes, crafting a cohesive vision and mission while expanding team scope. Collaborated closely with senior leadership, translating business strategies into actionable product plans and driving alignment across departments to boost customer acquisition and engagement.

Previous Role at company: Technical Project Management, Growth (July 2021 - July 2022)

Technical Project Management at Pollinate (Spectrum Platform) 2019-2021

Grew recurring revenue and expand key business accounts into new international markets while enhancing licensed platform features. Streamlined internal processes and led cross-departmental collaboration to ensure a seamless client journey and partner onboarding experience. Organized a global summit with executive leadership to roadmap account growth. Managed the lifecycle of client initiatives from ideation to release, including implementation of Spectrum's first integrated AI moderation experience.

Technical Project Management at The Tech Academy 2016-2018

Expanded my role to directly engage with clients and autonomously oversee all live projects, consolidating responsibilities that were previously handled by three employees. Owned the customer relationship and product roadmap for five key accounts while managing the day-to-day operations of groups comprising over 15 student developers, guiding them in building and enhancing web applications to meet project requirements.

Previous Roles at company: Academy Director & Lead Instructor (Jan 2017 – Aug 2017) and Instructor (Sept 2016 - Jan 2017)

Account Management at Refuel Agency 2014-2016

Grew the size and scope of major client accounts. Orchestrated client campaigns from ideation through launch. Created and implemented processes to more efficiently track and report metrics to my clients in a timely and organized manner, which was noticed and praised by the client and implemented across other company accounts.

Previous Role at company: Account Coordinator (Aug 2014 - Dec 2015)

Volunteering and Non-Profit Work 2017-2018

  • SEO Consulting for We Care Tucson to drive traffic to their Jobs page during Google searches.
  • Time Management and Productivity Training for a team of 5-8 people working for Reach Out West End Inc.
  • Web Development work to clean up staff and donation pages to create a more professional aesthetic for Puente
  • Web Development work for the site launch of Unprison Project
  • Program Coordination Intern for the Children's Defense Fund
  • Classroom Aide for the Isla Vista Children Center

Education

Education

  • HTML5, CSS3, Bootstrap , JavaScript, jQuery, React/Redux
  • SQL, C#/ASP.NET, Python, Firebase
  • Agile/Scrum methodology
  • GPA: 3.56/4.0
  • Supreme Court Simulation (Attorney for the Defense)
  • Washington Program Alumni
  • Transfer Student Mentor
  • Cross Country
My Work

Product and Feature Work

Website Work

Collaborated with design and engineering to build a suite of extensible content models to enable quick and scalable website augmentation by non-technical marketing team members.
Improved overall website performance with a focus on conversion rate optimization, SEO optimization, AB testing, localization, and UI design

Onboarding Automation

Automating EIN Validation workflows with asynchronous APIs to create a faster more seamless user experience for customers and reducing cost to serve.
Streamlining internal and external workflows with integrated data synchs between systems to ensure a consistent source of truth in client onboarding.

AI Workflows and Localization

Automating manual moderation workflows with visual AI Moderation to expedite order processing, reduce friction for consumers, and decrease internal cost to serve.
Led a global summit with client executive leadership to roadmap growth into international markets.

Data Management Automation

Managed Spectrum’s first implementation of a client customization experience with an API driven data structure eliminating the need for manual data management to reduce ordering friction for consumers, and decrease internal cost to serve.

User Engagement

Created and implemented customer feedback loops throughout our product experience to ensure product vision and roadmap priorities remained focused on what matter most to customers. This involved implementing surveys, support queues, and conducting user research on upcoming design work. Additionally, creating in app customer education for low-friction feature adoption.

Improving Product Performance

Worked with Engineering and Design to create a frictionless experience that allow clients to flag data concerns in-app allowing us to increase accuracy tracking and build trust with clients.
Get in Touch

Contact

LinkedIn

Los Angeles

GitHub